Elements and Performance Criteria
- Identify and maintain links with relevant services
- Identify and prioritise needs relating to organisation and professional networks
- Identify, gather, store and maintain informationon appropriate services to meet client and organisation needs
- Identify, develop and maintain communication processes within and across services to establish and maintain inter- and intra-sector links
- Incorporate significant cultural practices, needs and traditions into liaison and networking with other services
- Implement strategies to develop effective links with new services and networks in consultation with key people and in accordance with organisation objectives
- Reflect social and cultural awareness in working with other services
- Identify potential discrimination or culturally based obstacles to agencies accessing a service
- Identify potential discrimination or culturally based obstacles to accessing other agency's services
- Develop and implement strategies to address any culturally based obstacles that arise
- Value cultural difference and diversity of others as a resource for the agency in the liaison and service delivery process
- Where individual relationships interfere with the liaison and networking with other services, take timely remedial action in accordance with organisation procedures, to ensure continued linkage and ongoing benefits for clients
- Provide relevant information to services
- Maintain knowledge of and access to internal means of support within own organisation
- Provide information and resources to support other agencies and community networks as appropriate
- Ensure materials and resources provided are relevant and current
- Seek feedback on the materials and resources provided and act appropriately to address feedback received and ensure ongoing quality and linkage to other services
- Work in collaboration with other organisations to enhance networks and service delivery
- Define the type and level of service or collaboration to be provided and negotiate with the relevant organisation
- Define the scope of the agency's participation in the network
- Maintain appropriate contact where client referrals have occurred
- Ensure provision of appropriate support to the network where applicable
- Provide information and services to clients and networks in line with organisation's confidentiality, consent, privacy policies and procedures and relevant legislation
- Develop and negotiate longer term plans to assist services to operate self sufficiently, where appropriate
- Regularly evaluate effectiveness and relevance of services and networks against organisation goals and client needs in consultation with key people and modify as necessary